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Privacy Policy For CareClic

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The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, consult experts in some areas of life and communicate with others from around the world. It's important to CareClic to help people retain their privacy when they take advantage of all the Internet has to offer. We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy.

We believe your health is no one else's. Your privacy is important to you…and to us. So, we'll protect the information you share with us. To protect your privacy, CareClic follows different principles in accordance with worldwide practices for customer privacy and data protection.

  1. We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.

  2. We’ll use state-of-the-art security measures to protect your information from unauthorized users



We are the perfect choice. When we say (“us,” “we,” “our,” or “CareClic”), we refer to Please note, CareClic is an administrative and medical assistance provider that owns CareClic App. CareClic has entered and also continue entering into contracts with independent caregivers who are able to provide on-demand healthcare services on a 24 hours basis. Among other things, CareClic contracts with caregivers, licenses the Application to them, so to provide them with the capability to receive, respond to and schedule requested visits. CareClic does not provide any medical services, nor does it refer to or recommend any physician or medical practice or any other medical provider or personnel.



Our Services require us to learn more about you so that we can best meet your needs.

CareClic is the sole owner of the information collected on the Apps. We will not sell, share, transfer or rent any personal information to others in ways different from what is disclosed in this Privacy Policy, and in the Terms & Conditions. CareClic collects information from you on the Sign-Up or Registration page of the Apps. CareClic reserves the right to collect, disseminate, sell or otherwise disclose non-personal information provided by you. This Personal Information includes but not limited to:

  1. your identification and contact information (name, address, gender, date of birth, email, phone number, etc.);

  2. optional information [public (Health Insurance Plan or other provincial or territorial health insurance plans) or private insurer information] and your family doctor’s name;

  3. medical data (such as the doctors, dentists or other healthcare specialists, professionals, providers, organizations, or agents or affiliates thereof (collectively, “caregiver Providers”) you have visited, your reasons for the visit, your dates of visit, your medical history, and other medical and health information you choose to share with us;

  4. appointment information such as your symptoms, and the name of the Provider who attends to your location and completes a Visit; and

  5. mobile Application tracking, Internet, computer, geolocation and other diagnostic information including your IP Address, computer/software/browser type.


  1. Cookies. Our Application may use cookies and other technologies to collect information. Cookies are small bits of information that our websites place on the hard drive of your computer. We may use cookies to facilitate your login processes; allow you to personalize and store your settings; collect usage information; determine our total audience size and traffic, and help us improve our sites by measuring which areas are of greatest interest to users.

  2. Tracking and/or Analytics Services. We may use mobile application tracking and/or analytics services. These services may record unique mobile gestures such as tap, double-tap, zoom, pinch, scroll, swipe, and tilt but do not collect personally identifiable information that you do not voluntarily enter in the Application. These services do not track your browsing habits across mobile applications that do not use the same services. We are using the information collected by these services to understand user behavior and optimize site performance.

  3. Web Beacons. We may also use web beacons (invisible images often referred to as pixel tags or clear GIFs) in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened.

  4. Non-Personally Identifiable Information. We also collect Non-Personally Identifiable Information that is not health information or medical information in the form of statistics and information regarding the Application user’s statistics and metrics obtained from third-party devices (for example, steps, distance, calories burned, GPS coordinates, bat speed, hand speed, swing time, etc.), which may be combined with personal information you submit through the Application and/or Services so that you can fully enjoy the benefits of the Application’s tracking, monitoring, and diagnostic tools. We may also request the following optional information as part of your profile so that you can fully enjoy the features and functions of our Services: your weight, height, and gender.

  5. Mobile Device Information. Your use of the Application may also include the collection of information from your mobile device. For example, the Application may request your permission to collect location data and/or may request access to multimedia (photos or videos) stored on your mobile device. You have the option of declining collection of geolocation data, but this may limit your ability to participate in certain activities through the Application. If you do not wish for your location data to be shared with CareClic, please respond accordingly when prompted on your mobile device, or visit your mobile device settings.

  6. Multimedia will only be collected from your device if you affirmatively select it to upload to the application (i.e. you choose an image or video to store within the Application). Multimedia will not be shared with other Application users (with the exception of your profile photo, to the extent such feature is offered, which will appear in your user profile).



CareClic does not collect personal health information about individuals, except when individuals consent to share such personal health information on the Apps to caregivers. You understand that you may have the option of uploading your health / medical information on the App in order to enable your caregiver to access your previous medical history. While CareClic takes the utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the App is at your own risk. Generally, we may use the information collected in the following ways:

  1. For the purposes for which you specifically provided it including, without limitation, to enable us to process your registration, provide the Services or other requests.

  2. To transmit a request for a Visit per your request.

  3. To send you information about your relationship or transactions with us.

  4. To notify you about our products, services, and special offers, except that we will not use your information for marketing purposes without your prior written consent for yourself or your minor child.

  5. To otherwise contact you with information that we believe will be of interest to you.

  6. To enhance or develop features, products, and services. To allow us to personalize the content that you and others see on the Application.

  7. To provide advertisers and other third parties with aggregate information about Application users and Application usage patterns.

  8. Protecting against or deterring fraudulent, illegal, or harmful actions

  9. Contacting you when necessary or requested, including to remind you of an upcoming appointment

  10. To allow other select companies to send you promotional materials about their products and services, provided that no information will be used for this purpose without your prior written consent.

  11. Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer



CareClic has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your use of our services to be 100% safe and secure. When access your personal account information, you're utilizing a secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

Your personal information is never shared outside the company without your permission, except under conditions explained in this privacy policy. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the US or any other country where CareClic, its subsidiaries, affiliates or agents are located

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.



We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by contenting us. Then, you can:

  1. View and edit personal information you have already given us.

  2. Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.

  3. Sign up for electronic newsletters about our services and products.

  4. Register. Once you register, you won't need to do it again. Wherever you go on, your information stays with you


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Every registered client has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across, allowing you to download free software, order free newsletters, and have full access to our services without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your USER ID to identify yourself.



Certain Medical Practices and Physicians may be subject to laws and regulations governing the use and disclosure of health information they create or receive. Included among them is the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and the regulations adopted thereunder, and applicable state laws. When CareClic stores, processes, or transmits “individually identifiable health information” (as such term is defined by HIPAA) on behalf of such a health care provider, CareClic does so as its “business associate” (as also defined by HIPAA). CareClic is prohibited from, among other things, using individually identifiable health information in a manner that the health care provider itself may not. CareClic is also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information we store and process on behalf of such health care providers.



Information from our billing partners: When you make a payment through our Services, your payment card information is collected and stored by our payment processing partner, such as Stripe, PayPal, etc. Our payment processing partner collects your voluntarily provided payment card information necessary to process your payment. Such a partner’s use and storage of information are governed by its applicable terms of service and privacy policy. The information we store includes your payment card type and the last four digits of the payment card.



We support and comply with the Children’s Online Privacy Protection Act (COPPA) and we do not knowingly collect information from children under the age of 18, nor do we share such information with third parties. Children under the age of 18 may not use the Application. If you seek a Visit for a minor, you will be responsible for providing information related to the minor and for paying for the Visit requested for the minor.



A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



From time to time we may revise this Privacy Policy. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the end of the Privacy Policy. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. If we make material changes to our practices regarding the use of your information, your information will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes.



If for some reason you believe Careclic has not adhered to these principles, or you have any comment/question to ask. please contact us by e-mail at, and we will do our best to determine and correct the problem or answer your questions promptly. Be certain the words Privacy Policy are in the Subject line.

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